Refund Policy - Low's Adventure Games

1. Overview

This Refund Policy explains the terms and conditions under which Low's Adventure Games processes refunds for paid services. We are committed to providing fair and transparent refund procedures while maintaining the quality of our gaming services.

Important Notice

Most of our games are provided free of charge. This refund policy applies primarily to:

Premium game features (if any)
Premium memberships or subscriptions
In-game purchases
Special services or content

2. Refund Eligibility

2.1 Eligible Refund Situations

You may be eligible for a refund in the following circumstances:

Technical Issues: Service is completely inaccessible due to technical problems on our end
Billing Errors: Incorrect charges or duplicate billing
Service Not Provided: Paid features or content not delivered as described
Quality Issues: Service significantly different from what was advertised
Unauthorized Charges: Charges made without proper authorization
Account Issues: Service termination due to our error

2.2 Non-Refundable Items

The following are generally non-refundable:

Services already consumed or used
Digital content that has been downloaded or accessed
Subscription services after the cooling-off period
Customized or personalized services
Services terminated due to user policy violations
Change of mind or user preference changes

3. Refund Time Limits

Standard Refund Window

Digital Products: 14 days from purchase
Subscriptions: 14 days from start date
Premium Features: 7 days from activation
In-game Purchases: 48 hours from purchase

Extended Refund Window

Technical Issues: 30 days from issue report
Billing Errors: 60 days from charge date
Unauthorized Charges: 90 days from discovery
Quality Issues: 30 days from purchase

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

Email us at refunds@lows-adventure.net
Include your order/transaction ID
Provide your account information (username/email)
Explain the reason for your refund request
Include any supporting documentation

4.2 Required Information

Please include the following information in your refund request:

Personal Details: Full name and email address
Transaction Details: Order number, date, and amount
Payment Method: Credit card (last 4 digits), PayPal, etc.
Reason for Refund: Detailed explanation
Supporting Evidence: Screenshots, error messages, etc.

5. Refund Processing

5.1 Review Process

1

Initial Review

We will acknowledge your request within 24-48 hours

2

Investigation

Our team will review your request and verify details (3-5 business days)

3

Decision

We will notify you of our decision via email

4

Processing

If approved, refund will be processed within 5-10 business days

5.2 Processing Times

Payment Method	Processing Time	Notes
Credit Card	3-5 business days	May take 1-2 billing cycles to appear
PayPal	1-3 business days	Usually immediate
Bank Transfer	5-7 business days	Depends on banking system
Digital Wallets	1-2 business days	Platform dependent

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

6.1 Partial Refund Scenarios

Subscription Cancellation: Pro-rated refund for unused portion
Service Downtime: Credit for affected service period
Feature Issues: Refund for affected features only
Usage-Based Services: Refund for unused credits/tokens

6.2 Calculation Method

Partial refunds are calculated as follows:

Refund Amount = (Total Paid ÷ Service Period) × Unused Period

Example: $12 monthly subscription canceled after 10 days = ($12 ÷ 30) × 20 = $8.00 refund

7. Special Circumstances

7.1 Chargebacks and Disputes

If you initiate a chargeback without first contacting us:

Your account may be suspended pending resolution
Access to services may be temporarily restricted
Additional documentation may be required
Resolution may take longer than standard refund process

7.2 Fraudulent Activity

In cases of suspected fraudulent activity:

Immediate account suspension may occur
Law enforcement may be contacted
Refunds will be processed after investigation completion
Additional verification may be required

7.3 Currency Conversion

For international transactions:

Refunds processed in original payment currency
Exchange rate fluctuations may affect refund amount
Bank fees may be deducted from refund
Conversion rates determined at time of refund processing

8. Third-Party Payment Processors

We use Creem.io (operated by Armitage Labs OÜ, Estonia) as our Merchant of Record for payment processing. Some refund procedures may be subject to their policies and processing times.

Important Notes:

Creem.io handles the actual refund processing
Their processing times may vary from our estimates
You may receive communications directly from Creem.io
Tax implications are handled according to Estonian law
International wire transfer fees may apply

9. Refund Alternatives

Instead of monetary refunds, we may offer:

Service Credits

Account credit for future purchases
Extended service periods
Bonus features or content
Premium account upgrades

Service Remedies

Technical support and fixes
Account restoration
Data recovery services
Custom solutions

10. Appeals Process

If your refund request is denied, you may appeal the decision:

10.1 Appeal Procedure

Submit appeal within 30 days of denial notification
Provide additional evidence or information
Explain why you believe the denial was incorrect
Include any new circumstances or documentation

10.2 Appeal Review

Appeals reviewed by senior management
Independent assessment of all evidence
Response provided within 10 business days
Final decision is binding

11. Legal Rights

This refund policy does not affect your statutory rights as a consumer under applicable law. In some jurisdictions, you may have additional rights that cannot be waived or limited by this policy.

Consumer Rights Information

Right to cancel within cooling-off periods
Right to refund for faulty or misrepresented services
Right to compensation for service failures
Right to dispute resolution through consumer protection agencies

12. Contact Information for Refunds

Low's Adventure Games

Location: Shenzhen, China

Refund Requests: refunds@lows-adventure.net

Billing Support: billing@lows-adventure.net

General Contact: https://lows-adventure.net/contact

Response Times:

• Refund request acknowledgment: 24-48 hours
• Investigation and decision: 3-5 business days
• Refund processing: 5-10 business days (if approved)
• Appeals review: 10 business days

Note: All refund communications will be conducted via email. Please ensure your email address is accurate and check your spam folder for our responses.

13. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on our website and will take effect 30 days after posting. Significant changes will be communicated via email to registered users.